Last updated: April 11, 2026
By accessing or using the Service Official platform at serviceofficial.app (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Service Official is a contractor management platform that provides tools for customer relationship management, job scheduling and dispatch, estimates, invoices, payments, team management, and customer communication via email and SMS. The Service is designed for contractors in the trades including roofing, electrical, plumbing, HVAC, general contracting, and related industries.
Contractor Accounts: You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.
Customer Portal Accounts: End-user customers of contractors may be granted portal accounts to view estimates, invoices, and project information. These accounts are managed by the contractor's organization.
You must be at least 18 years old to create an account.
New contractor accounts receive a 14-day free trial with full access to all features. At the end of the trial, you may subscribe to a paid plan to continue using the Service. We will not charge you automatically at the end of the trial.
Paid subscriptions are billed monthly or annually as selected. Payments are processed securely through Stripe. You agree to provide valid payment information and authorize recurring charges for your subscription plan.
Subscription fees are non-refundable except as required by law. You may cancel your subscription at any time, and access will continue until the end of the current billing period.
You retain ownership of all data you enter into the Service, including customer information, project details, estimates, invoices, and communications. We process your data solely to provide the Service as described in our Privacy Policy.
You are responsible for the accuracy and legality of data you enter. You represent that you have the right to store and process any customer information you enter, including compliance with applicable privacy and communication laws.
Data Archival: When you or any user in your organization deletes records (such as jobs, photos, invoices, time entries, or other data), those records are archived rather than permanently removed. Archived data is hidden from your active views but retained in our systems for record-keeping, compliance, dispute resolution, and data integrity purposes. This includes account and organization deletions — all associated data is archived, not permanently destroyed.
The Service allows contractors to send SMS text messages to their customers for appointment reminders, job updates, and invoice notifications. By using the SMS features, you agree to:
SMS messages are sent through Twilio. Standard message and data rates may apply to recipients. We are not responsible for carrier fees charged to message recipients.
You agree not to:
The Service, including its design, code, features, and branding, is owned by Service Official and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business operations during your subscription period.
The Service integrates with third-party providers including Supabase, Stripe, Twilio, Resend, and OpenStreetMap. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability or performance of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICE OFFICIAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
We may suspend or terminate your account if you violate these Terms. You may cancel your account at any time. Upon termination, your right to use the Service ceases immediately.
When an account or organization is terminated, all associated data is archived and retained in accordance with our data retention policy described in our Privacy Policy. No data is permanently deleted upon termination.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new Terms.
These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict of law principles.
For questions about these Terms, contact us at:
Service Official
Email: support@serviceofficial.app